I spent 25 years leading product and engineering at companies like Stripe, Front, Twilio, and IBM, where whole teams exist to make work run smoothly. I build the same kind of simple, reliable systems for law firms, clinics, and city offices, shaped around the way you already work.
My job is making complicated work feel simple, and bringing AI in safely to do it, first for your staff and then for the people you serve.
How a new case moves
Example: workers' compensation practice
Your systems
Pulled together
One view
A person decides
Work goes out
Open cases
AIAI does this work
If you nod at two or more, we should talk.
Cases, patients, and requests move faster without adding headcount.
Your team spends its time on the work only people can do.
You can see where everything stands.
A case, a patient, a permit: the work moves through stages, across people, documents, and software. I pull the relevant context from each system into one view, so staff see where everything stands and can decide what happens next.
Information comes in once, where it already arrives.
The context you need from each system appears in one view.
A person checks it and decides.
Tasks, messages, and documents go out on their own.
Most organizations want AI and can't see a safe way to get it. I bring it into the work you already do. AI reads, drafts, and flags, and a person reviews and approves anything that matters. Your information stays in your own accounts.
Several systems connected into a single case management system, with a tasking and diary system that tracks every output, state forms created automatically, and case reviews drafted for the attorney to approve. Attorneys got more done, client billing went up, and a six-month billing backlog was cleared.
A single dashboard that pulls from the clinic's medical record system and insurance sources, so staff see a patient's coverage without opening each system one by one. Onboarding, scheduling, and equipment fulfillment all move faster.
City offices handle the same kind of work: requests that move between departments and need a person's sign-off. See how this applies to local government.
Law firms and clinics hold information that can't leak. I treat it that way from the first conversation, and I'll walk you through each of these before anything is built.
Your data lives in systems you own and control, like your Microsoft 365 or Google Workspace, wherever possible.
The system logs who viewed, changed, or approved what, including what the AI drafted. You can always answer "who touched this?"
AI runs under paid business terms that keep your information out of model training.
I sign the agreements your practice requires before working with patient information.
Not more technology. More discipline in how it's made. That means software that works every time, protects your information, and keeps a record of what it did. You get that without hiring the team.
Your staff learn it in an afternoon. The complexity stays behind the scenes, where it belongs.
Tested, secured, and logged, so you can see what the system did and trust it with sensitive information.
It runs in your own accounts, with written documentation and a recorded walkthrough, so you never depend on one person.
I come to you. You don't adapt to the software. It adapts to you.
Thirty minutes, free. You describe the problem, I tell you honestly if I can help.
I spend time alongside the people doing the work, in person or on screen, and learn where it slows down.
A short written plan and fixed price for one workflow, in plain language. Nothing gets built until you say yes.
Your team uses early versions on real work, and I keep changing it until it fits how they work.
Documentation, a recorded walkthrough, and support if you want it.